CFS Community Crisis
Resource and Relief Guide


Our hearts and thoughts are with our CFS Maui staff, the families and the individuals we serve, and the entire island community. The devastating impact of the wildfires have broken many hearts and interrupted lives in the island community of Maui, and the extension of this sadness and grief is felt by everyone in the entire state of Hawai`i. As a community, we will continue to do the best we can to respond to the needs of our staff and community.

For your reference here are some resources you can lean on for yourself and families. Information will be updated.

Our Child & Family Service (CFS) community is working together on relief efforts, large and small. Like many of you, some of our staff might also have a friend or family member that has lost homes and the life they knew. We understand the frustration, stress, and helpless feelings that can come from these very difficult times.

With all the talk about the destruction (life, pets, and property) due to the Maui wild fires, it is easy to forget that the emotional effects caused by the fires are equally traumatizing – and normal. They take time to process. And sometimes, the trauma from these events can be too much to manage alone.

This resource and relief guide below includes information that can help you identify the effects of emotional trauma on your children, your kupuna, other family members, and yourself. If you are aware of these signs, we encourage you to call for support. We are here for you.

Here are other resources available to our community, including yourself!

  • The CFS Natural Disaster Hotline also known as the HOPE LINE, is for Maui and our entire community to seek resources and be directed to counseling services if requested.

808-515-HOPE (4673) or Toll-free: 855-550-HOPE (4673)
OPERATING HOURS: Monday to Friday (9am – 7pm) and Saturday (9am – 2pm)

  • The Parent Line, operated by CFS, is Hawai’i’s premier resource on child behavior, child development, parenting support, and community resources.

Toll-free: 1-800-816-1222
OPERATING HOURS: Monday to Friday (9am – 7pm) and Saturday (9am – 2pm)

 808-204-4020 or email

Support is provided by funding from the VA SSG Parker Gordon Fox grant.

Guided by our HOPE values of Humility, Ownership, Perseverance and Engagement, CFS will continue to respond to the needs of our community and staff, and work together to help strengthen our Hawai’i ‘Ohana. Mahalo for your steadfast support of Child & Family Service and for all the ways you help our communities, especially during times of crisis.

Together, we ARE stronger.

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Managing stress during and after a crisis

There’s stress – and then there’s chronic stress that can cause harm to your body – and your loved ones. Know what you can handle – and when to ask for help.

5 signs of chronic stress

  • Inability to concentrate, memory problems, fretting, poor judgement.
  • Feeling overwhelmed, depressed, fearful.
  • Nausea, diarrhea, chest pains and rapid heart rate.
  • Inability to sleep, nervous habits, desire to withdraw.
  • Anger, moodiness, domestic violence or family abuse.

5 ways to help you cope

  • Reach out to your support network and talk it out.
  • Reestablish a sense of normalcy and routine to help you regain a feeling of control.
  • Volunteer. Minister. Provide aid. Showing aloha to others is one of the most therapeutic ways you can help yourself.
  • Get physical. If you feel pent up, get out and do stuff.
  • Worried about lashing out or breaking down? Call the Parent Line. 1-800-816-1222, Mon – Fri, 9 am – 7 pm & Sat, 9 am – 2 pm.

Could you have PTSD?

Post-Traumatic Stress Disorder (PTSD) can affect anyone who experiences or witnesses a traumatic event, such as a natural disaster. Do you feel disconnected, unbalanced, have nightmares, or just feel numb? If these feelings don’t pass, or if they resurface later, call us.

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Caring for your keiki

You don’t have to be a superhero to help your child. Children and teens often find it difficult to talk about their anxiety, so they need you to spot the signs.

5 signs your child needs your help

  • Attitude changes such as irritability and moodiness, unusual temper, on edge or “acting out.”
  • Withdrawing from previously liked activities, and from interaction with family and friends.
  • Sleeping too much, or not being able to sleep.
  • Feeling sick all the time, having headaches.
  • Crying, clinging, not wanting to be alone or separated from you.

5 ways to make them feel safe

  • Re-establish a sense of normalcy and routine, such as a regular schedule for meals, homework, and bedtime.
  • Talk with your child about how you will move forward. By involving your child in the planning, they regain a sense of control.
  • Talk with your child about his/her feelings. Share your feelings too, so they know their reactions are normal.
  • Hug your child often and reassure them you are safe and together. Spend extra one-on-one time at bedtime or on activities.
  • Minimize media exposure for younger children. Be aware of anxiety-provoking post-trauma media coverage.

Call the Parent Line, toll free at 1-800-816-1222
Monday – Friday: 9 am – 7 pm, Saturday: 9 am – 2 pm

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Caring for kupuna

Elderly friends and relatives may feel especially vulnerable during this time of crisis, and some may experience a strong desire to withdraw from others.

3 ways to offer comfort

  • Talking provides healing. Talking story eases loneliness and gives the elderly courage to reveal how they feel.
  • Encourage kupuna to ask for help. Research shows that people who ask for help come through crises stronger and healthier than those who view seeking help as a weakness.
  • Assist with medicines and care. Help kupuna remember their medicines and receive medical care that they forget or neglect.

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Finding calm in a sea of chaos

You can’t control the situation.
But you can control your emotions. Here are some techniques professionals use to reduce stress and improve physical and mental health.

Progressive Muscle Relaxation

Reduce tension, pulse rate, blood pressure and decrease perspiration and respiration rates.

  • Sit in a relaxed position, eyes closed. Breathe naturally.
  • Clench fists so that your arms feel tense. Ease your tension as you breathe out.
  • Do the same with your lower legs, thighs, trunk, stomach, back and head. End with your whole body.
  • After a few rounds, don’t tense first, just relax.
  • Feel heavy, then relaxed.
  • You can add visualization to this technique.

Deep Breathing

Stress causes us to tense up and breathe poorly. As a result, less oxygen reaches our bloodstream and our heart rate goes up.
This technique teaches you to counteract stress.

  • Sit in a comfortable position.
  • Take deep from your diaphragm, measured breaths, slowly.
  • Inhale slowly 2 – 4 seconds through the nose.
  • Exhale slowly 4 – 8 seconds through the mouth.
  • Pause for 4 seconds.
  • Repeat as needed.


Use the power of your imagination to refocus your mind to transport you to a calming, healing environment.

  • Get into a comfortable position. Close your eyes.
  • Imagine a place that feels serene and safe, perhaps in nature, a cozy room, or a place in your imagination. Involve as many of your senses as possible. What do you see, smell, hear, feel, taste?
  • You can be active (walking on a beach) or just resting in your imaginary spot.
  • Develop the details of this place and mentally return there in times of stress.
  • As your mind relaxes, your body will follow.

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Resources at a glance

Child & Family Service

The CFS Natural Disaster Hotline also known as the HOPE LINE, is for Maui and our entire community to seek resources and be directed to counseling services if requested.

808-515-HOPE (4673)
Toll-free: 855-550-HOPE (4673)

OPERATING HOURS: Monday to Friday, 8:30am – 5pm

CFS Domestic Violence Hotline (24/7, 365 days a year)
West Hawai‘i: 808.322.7233
East Hawai‘i: 808.959.8864
O‘ahu: 808.841.0822
CFS also offers free assistance to individuals and families in need, with programs for children and parents, domestic abuse shelters and prevention, drug intervention, health maintenance, and crisis support.

The Parent Line

The Parent Line, operated by CFS, is Hawai’i’s premier resource on child behavior, child development, parenting support, and community resources.

Toll-free: 1-800-816-1222
OPERATING HOURS: Monday – Friday: 9 am – 7 pm, Saturday: 9 am – 2 pm

CFS administers The Parent Line, a free statewide confidential telephone line funded by the Hawaii State Department of Health. Experienced phone line staff help parents to problem solve parenting challenges and child adolescent behavior and are available to help parents learn ways to manage the strong emotions that come with trauma.

CFS Office of Advancement: 808.543.8413
Mon – Fri, 8am – 5pm.

SAMSHA (Substance Abuse and Mental Health Services Administration)

Disaster Distress Helpline: 1-800-985-5990
Or text TalkWithUs to 66746 to connect with a trained crisis counselor.

A 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster.

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Mahalo for making this resource guide possible!

New Hampshire Department of Health and Human Services

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