
The purpose of this webpage is to offer our community with accurate information and resources related to the COVID-19 virus. This page is a tool for our ‘ohana to stay well-informed on news that impacts our community and helps keep families safe and healthy. Please note that CFS is not an expert in COVID-19, however as a community based organization, we are doing our best to stay apprised of information that is available to help throughout this crisis.
SECTIONS:
Preventing COVID-19 Infections
Family Resources
How CFS is operating
Ways to help
External Resources
CHILD & FAMILY SERVICE OFFICE HOURS UPDATE
(as of 12/8/2020, 10:00 am HST):
We ARE open for business from 8:00 am – 4:30 pm (M-F).
Our staffing has been altered to comply with Statewide & City Emergency Orders related to the Coronavirus (COVID-19), we are here and happy to assist you during business hours.
*We will be closed on 12/25/2020 in observance of Christmas and 1/1/2021 for New Years.
For assistance call:
O’AHU: 808-681-3500
KAUA’I: 808-245-5914
MAUI: 808-877-6888
MOLOKA’I: 808-553-5529
WEST HAWAI’I ISLAND: 808-323-2664
EAST HAWAI’I ISLAND: 808-935-2188
Our domestic violence shelters & hotlines are open 24/7:
O‘ahu: 808.841.0822
West Hawai‘i Island: 808.322.7233
East Hawai‘i Island: 808.959.8864

SECTIONS: Preventing COVID-19 Infections • Family Resources • How CFS is operating • Ways to help • External Resources
–
The following are from the World Health Organization (WHO) website (https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public), last updated June 4, 2020.
You can reduce your chances of being infected or spreading COVID-19 by taking some simple precautions:
Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.
Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.
Maintain at least 1 metre (3 feet) distance between yourself and others.
Why? When someone coughs, sneezes, or speaks they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person has the disease.
Avoid going to crowded places.
Why? Where people come together in crowds, you are more likely to come into close contact with someone that has COVID-19 and it is more difficult to maintain physical distance of 1 metre (3 feet).
Avoid touching eyes, nose and mouth.
Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and infect you.
Make sure you, and the people around you, follow good respiratory hygiene.
This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately and wash your hands. Why? Droplets spread virus. By following good respiratory hygiene, you protect the people around you from viruses such as cold, flu and COVID-19.
Stay home and self-isolate even with minor symptoms such as cough, headache, mild fever, until you recover.
Have someone bring you supplies. If you need to leave your house, wear a mask to avoid infecting others. Why? Avoiding contact with others will protect them from possible COVID-19 and other viruses.
If you have a fever, cough and difficulty breathing, seek medical attention, but call by telephone in advance if possible and follow the directions of your local health authority.
Why? National and local authorities will have the most up to date information on the situation in your area. Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also protect you and help prevent spread of viruses and other infections.
Keep up to date on the latest information from trusted sources, such as WHO or your local and national health authorities.
Why? Local and national authorities are best placed to advise on what people in your area should be doing to protect themselves.

SECTIONS: Preventing COVID-19 Infections • Family Resources • How CFS is operating • Ways to help • External Resources
• *NEW* State Rent Relief & Housing Assistance Program, click here for more information & how to apply.
• “When you can be around others after you had or likely had COVID-19”, from the CDC. Click here.
• “Where to purchase or find a face mask in Hawaii” from the Honolulu Star-Advertiser. Click here.
• Learn the criteria and how you can get a free face mask from EVERYONE #Masks4allHawaii, click here.
• Get the latest Hawai’i State Department of Education news & at-home resources, click here!
• Talking to your kids about the coronavirus article from Child Mind Institute, click here!
• Here are some fun ideas from Honolulu Family Magazine: “Your Weekend Inside: Throw a Party For Your Family At Home”, click here!
• Stream FREE stories from Audible! Click here.
• For help talking with children and teens about COVID-19, call The Parent Line, a Free, statewide confidential telephone line. CFS employees are welcome to call too: 526-1222 (O’ahu) or 1-800-816-1222 (Toll Free), M-F (8 am – 6 pm) and Saturday (9 am – 1 pm). NOW OPEN on Sundays too! 9 am – 1 pm.

SECTIONS: Preventing COVID-19 Infections • Family Resources • How CFS is operating • Ways to help • External Resources
–
We ARE open for business from 8:00 am – 4:30 pm (M-F).
*Updated 12/8/2020 at 10:00 am, HST*
Our staffing has been altered to comply with Statewide & City Emergency Orders related to the Coronavirus (COVID-19), we are here and happy to assist you during business hours.
*We will be closed on 12/25/2020 in observance of Christmas and 1/1/2021 for New Years.
O’AHU: 808-681-3500
KAUA’I: 808-245-5914
MAUI: 808-877-6888
MOLOKA’I: 808-553-5529
WEST HAWAI’I ISLAND: 808-323-2664
EAST HAWAI’I ISLAND: 808-935-2188
We have implemented several measures to ensure the safety of our employees and program participants, including “social distancing”, tele-conferencing, TeleHealth, and work from home measures. We are also working closely with residential staff to ensure handwashing and social distancing protocols are followed. We will keep you updated as this situation develops.
Our domestic violence shelters & hotlines are open 24/7:
O‘ahu: 808.841.0822
West Hawai‘i Island: 808.322.7233
East Hawai‘i Island: 808.959.8864

SECTIONS: Preventing COVID-19 Infections • Family Resources • How CFS is operating • Ways to help • External Resources
–
ONLINE DONATIONS
Secure, online giving:
Make a gift: Click here.
Make a Recurring gift: Click here.
Make a “10 for 12” Recurring gift: Click here.
DONATIONS BY PHONE
Please call our Development & Communications Office at 808.543.8413.
IN-KIND DONATIONS
Child & Family Service can no longer accept used items as donations for our programs. We are able to accept NEW items for donation. To donate new items, please call our Development & Communications Office at 808.543.8413. We are committed to keeping our participants and partners safe during this time, and thank the community for their understanding.
We are currently in need of the following New items:
- Baby clothing
- Children’s clothing
- Bedding
- Slippers
- Diapers (all sizes)
- Baby formula
- School materials (pens; paper; markers; highlighters; composition books)
- Children’s books, coloring books, crayons, family games
- Personal hygiene products (tooth brushes, toothpaste, sanitary pads, baby shampoo; soap, baby wipes)
- Masks
- Lysol or Clorox Spray
- Detergent
- Paper Towels
If you are interested in donating these items to CFS, please call our Development & Communications Office at 808.543.8413. CFS does not accept over the counter medications and is unable to accept any partially used products.

SECTIONS: Preventing COVID-19 Infections • Family Resources • How CFS is operating • Ways to help • External Resources
• Latest COVID-19 updates from the Hawai‘i State Department of Health: https://hawaiicovid19.com/
• Get the latest update on COVID-19 from the Centers for Disease Control website: https://www.cdc.gov/
• Latest COVID-19 updates from the World Health Organization (WHO): https://www.who.int
• For help talking with children and teens about COVID-19, call The Parent Line, a Free, statewide confidential telephone line. CFS employees are welcome to call too: 526-1222 (O’ahu) or 1-800-816-1222 (Toll Free), M-F (8 am – 6 pm) and Saturday (9 am – 1 pm). NOW OPEN on Sundays too! 9 am – 1 pm.
•
Extended Hours for Public Calls to AUW 2-1-1 on COVID-19
Aloha United Way has extended its public call center hours to 7am – 10am, 7
days a week. For more information or questions about COVID-19:
– Call 2-1-1 from any location in the state
– Text 877-275-6569
– Email info211@auw.org
– Visit health.hawaii.gov/covid19 or coronavirus.gov
Due to high volume, there may be a wait time.
• The first edition of the Hawai’i State Department of Health Community Bulletin has been released, click here.
• For substance use disorder treatment services, call the Hawaii CARES line (Coordinated Access Resource Entry System):
O’ahu: 832-3100
Neighbor Islands: 1-800-753-6879
More info:
https://health.hawaii.gov/substance-abuse/cares/
• The SAMHSA Disaster Distress Helpline (National) provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.
1-800-985-5990
Deaf or hard of hearing: Text TalkWithUs to 66746
More info:
https://www.samhsa.gov/find-help/disaster-distress-helpline