The CFS 'Ohana

Howard S. Garval, MSW President & Chief Executive Officer
Patti Bates, MSW Executive Vice President & Chief Operating Officer
Karen Tan, MSW, LCSW Vice President of Programs
Vivian Yasunaga, Vice President of Finance
Anne Marie Rizzo, CFRE Vice President of Philanthropy
CFS Staff

President & Chief Executive Officer

P: (808) 681-1418

Howard Garval, MSW, has been President and CEO of Child & Family Service (CFS) since 2006. The mission of CFS is Strengthening Families and Fostering the Healthy Development of Children. Under Howard's leadership, the 112-year-old, non-profit organization has itself developed and been strengthened. CFS currently comprises more than 30 social service programs statewide, with nearly 400 employees. CFS has an influential and committed Board of Directors and Real Property Board, and a 100-plus member Guild of enthusiastic volunteers.

As CFS President, Howard is responsible for setting the vision and guiding the mission of the organization, on behalf of Hawai`i's families—children, youth, and kūpuna. He is also responsible for overseeing the leadership teams, who support the programs of CFS, as well as ensuring fiscal integrity, strategic planning, and engaging the Board of Directors and Real Property Board in stewardship, advocacy, and philanthropy. He also represents CFS in public awareness of human service related issues to the government, general public, and media.

Highlights of Howard's accomplishments at CFS include the acquisition of two smaller organizations now merged into CFS; a successful $7 million capital campaign to build a domestic abuse shelter and transitional housing program; creating a hui (group) of large non-profit leaders with mutual concerns for advocacy; advocating for State funding for Healthy Start when that program was threatened with elimination; serving on the CFS Cultural Diversity Task Force; serving on non-profit leadership panels and lecturing on executive leadership at local universities and conferences.

Howard was educated at Montclair State College in New Jersey and earned his Masters of Social Work from the University of Michigan. He is certified by the Executive Management Institute-Alliance for Children and Families and the Hartford Foundation for Public Giving and is a 2007 PONO Fellow (Promoting Outstanding Non-profit Organizations), a prestigious program for outstanding executive leaders in Hawai’i. Howard’s career took him from a stint teaching high school Spanish, in the greater Boston, Massachusetts area, to a decade of social services, to vice president of family services for The Village for Families & Children, Hartford Connecticut, progressing to COO, then CEO of the non-profit organization.

Howard serves on the National board of the Executive Leadership Institute Alumni Connections, is chairman of Board of PHOCUSED (Protecting Hawai’i's Ohana Children Under Served Elderly and Disabled), and serves on the Oahu Workforce Investment Board and chairs the advisory board of the Hawaii Family Support Institute. Most recently, Howard, along with four other nonprofit CEO’s, secured an endorsement of Governor Neil Abercrombie to develop a collaborative collective impact project with the administration and nonprofit organizations and PHOCUSED, called “Hui Kupa’a.” This project is charged with using the six sigma model to address 6 areas of focus for the state of Hawaii – youth at risk, early childhood, working poor, unemployed, homelessness, and kupuna (elderly). Howard is the nonprofit co-leader for the Early Childhood Work Group. In 2011 he was appointed by Governor Abercrombie to serve on the State Procurement Policy Board.

Executive Vice President & Chief Operating Officer

P: (808) 681-1455

Patti Bates, MSW, LSW joined Child & Family Service in January 1993. Patti started her career with us as a Home Assessment Specialist and has been promoted various times over her many years. During the first half of 2006, she stepped in as Acting Chief Executive Officer to lead the organization. Her current position is Chief Operating Officer. In this position, she provides direction and leadership in the development, communication and implementation of the organization’s operating policies/procedures and goals.

Prior to starting with us she was employed as a Program Head with the State’s Child and Adolescent Mental Health Division. Patti received her Bachelor of Social Work from the University of South Dakota and went on to earn her Master of Social Work from the University of Denver. She has over 20 years experience in program delivery and supervision and is licensed in the State of Hawaii.

Patti has served on several community groups including: Blueprint for Change Policy Board, SCR 128 Task Force, Mayor’s Review Team, SCR 13/45 Task Force, numerous Aloha United Way’s Committees, Kapu Na Keiki and Hawaii Together Payment and Contract Sub-Committee.

Vice President of Programs

P: (808) 681-1460

Karen Tan, MSW, LSW started with Child & Family Service on May 23, 2005. Karen started her career with us as the Director of Training and was promoted to Director of Program Services before her recent promotion (July 2006) to Vice President of Programs. She previously worked at Parents and Children Together for ten years. The last position she held there was Division Director of Treatment Programs. After receiving her Bachelor of Arts from Seattle Pacific University she obtained her Masters in Social Work from the University of Hawaii. Karen has over 15 years experience in the human services field.

Karen has served on several community groups and was a member of the Oahu Domestic Violence Task Force, The Hawaii State Coalition Against Domestic Violence, the Hawaii State Domestic Violence Working Group, and the Hawaii State Family Visitation Network.

Karen and her husband Felix, have three daughters, Kaytlin, Kara, and Krystal.

Vice President of Finance

P: (808) 681-1496

As Vice President of Finance, Vivian is responsible for the financial management and compliance matters for Child & Family Service and CFS Real Property, Inc. She is responsible for the supervision of the fiscal department, which manages accounting and budgeting functions. She provides a broad range of analytical and strategic support for the organizations’ short- and long-term growth and fiscal sustainability.

Vivian joined CFS in September 2006 as its Director of Finance and was promoted to the newly created VP of Finance position in January 2011.

Prior to joining CFS, Vivian served as the Director of Budget and Finance for the Boston Centers for Youth and Families managing finance and payroll functions, and evaluating operations.

Prior to joining the Boston Centers for Youth and Families, Vivian served as a management analyst with the City of Boston’s Office of Budget Management providing oversight of budgets, evaluating City services, and researching policy issues.

Vivian earned a bachelor’s degree in economics at the University of Massachusetts, Amherst and a master’s degree in public policy and administration at the University of Massachusetts, Amherst.

Vice President of Philanthropy

P: (808) 543-8413

Anne Marie Rizzo serves as Vice President of Philanthropy of Child & Family Service.

Anne Marie is a Certified Fundraising Executive (CFRE), with twenty-plus years of professional fundraising experience in academic, healthcare, and social service environments. She began her nonprofit career in Hawai‘i with the American Cancer Society before moving to the east coast where she joined the Jimmy Fund, the famed fundraising “arm” of Dana-Farber Cancer Institute. As the Jimmy Fund’s Regional Director of Development, her professional fundraising knowledge and expertise was shaped by exceptional professional development opportunities with Dana Farber and its partnership with the Simmons Graduate School of Management Leadership Institute.

Anne Marie returned to Hawai‘i to help establish a private school on Maui. Over the years, she has worked for the University of Hawai‘i Foundation and launched her own company, Fundraising Directions, training and guiding nonprofit Boards and leaders on all aspects of fund development and leadership. She has served as an adjunct instructor at Chaminade University, teaching a fundraising basics course for educational leaders earning their Masters degree.

Anne Marie currently serves as president of the Partnership for Philanthropic Planning ~ Hawaii Gift Planning Council. She is also a board member of Friends of the University of Hawaii Cancer Center.

A life-long learner, she actively seeks new knowledge, giving trends, and best practices to help organizations and individuals strengthen their fundraising potential.


John Cruz
Director of Information & Technology
P: (808) 681-1439

Angie Doi
Director, The Institute for Training and Evaluation
P: (808) 681-1494

Terry Johnson, MSSM
Director of Human Resources
P: (808) 681-1423

Joedee Kamakele
Director of Facilities & Support Services
P: (808) 440-8343

Joey Keahiolalo, MSW
Director of Program Services
P: (808) 681-1586

Christie Onato, MA
Director of QA and Training
P: (808) 681-1453

Diane Reece, CPM®
Director of Properties
P: (808) 681-1410


Nicole Hokoana, LMFT
Director of Maui County programs
P: (808) 877-6888


Novelyn Hinazumi, MA, LMFT
Director of Kaua‘i Programs
P: (808) 245-5914


Heidi Koop, LCSW
Director of Hawai'i Island Programs
P: (808) 323-2664

Nearly 450 strong, the Child & Family Service staff are among the most caring and committed individuals in our community. They work for Child and Family Service because they care about helping families in need, and they do help, through over 30 programs on six islands.








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